![]() ![]() ![]() You automate part of the support, but also your sales!Ĭustomer relations contain a fairly large repetitive part, and being able to entrust these tasks to a virtual agent is a great plus.You can allow your advisors to manage multiple simultaneous conversations and also launch large campaigns to obtain information that you would not otherwise have the resources to obtain.You give your advisors more peace of mind and more focus on complex issues.You guarantee a minimum response time and reduce the time it takes to process requests.You can increase your customer satisfaction by 60% (Forrester consulting).You offer your company a potential customer base of 2 billion users and a simple way to engage in dialogue.The integration of a chatbot is therefore more than relevant. ![]() The model chosen by WhatsApp for its business app is very user-friendly, which makes it an ideal service for customer relations. During this window, messages sent by the user to the brand, as well as those sent by the brand to the user, are free. Once the conversation is initiated, everyone can interact for 24 hours. Only template messages are initiated by the brand, but they are validated by Meta before they can be sent to customers.īilling is per conversation with a lower cost when the conversation is initiated by the user. You can sell your products on WhatsApp (a payment system is integrated), but the exchange must be initiated by the consumer. In short, to ensure a good customer experience, push marketing is not possible. Using WhatsApp Business APIyou can also connect a chatbot to your business accounts.īeware, however, that marketing is very restricted on WhatsApp Business. With WhatsApp Business, you can create a catalogue to showcase your products and use special features to automate, sort and reply to messages. The app helps you connect with your customers, engage in conversations with them, showcase your products and provide answers to your customers' questions. WhatsApp has launched WhatsApp Business, a free downloadable mobile app for small businesses. ![]()
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